Some orders are arriving in the usual estimate window, and some are apparently taking the scenic route. I highly recommend adding tracking at check out – just select the correct option. Tracking is available at checkout for ALL items so please select that if you want to know where your order is.
How do I contact you?
You can contact us by email at firstname.lastname@example.org or call us on +44 (0)7842 386738. Alternatively, you can use the contact form here. If you are logged into your account your name and email address will automatically be filled out.
What are your customer service opening hours?
Our normal office hours are Mon-Friday 9:00am-5:00pm GMT.
How does your product search work?
Our search engine is very easy to use; just enter your search term in the search box at the top of every page, and all relevant products will be displayed. On the results page, you can narrow down the search results even more, for instance by category.
Can I save my shopping cart to come back and order later?
Yes; just make sure you’re logged into your account when adding items to your shopping cart; these will automatically be saved and will be shown when you next login.
What payment methods do you accept?
We accept all major credit/debit cards as well as Stripe. We also accept cheques for orders over £50. Please note that choosing to pay by cheque may delay the receipt of your order, as it will not be shipped until the cheque has cleared, which can take up to five working days (in addition to the time it takes for the cheque to reach us).
What are your delivery charges?
Delivery charges, where applicable are based on the individual weight of the product (s) you are buying, so varies. Delivery costs and the delivery options available are shown during the checkout process. Click here for more information on delivery.
Can I get a copy of my invoice?
You can view invoices for any of your orders at any time by logging into your account and clicking “Order History”
How can I track my order?
You can track your order at any time by logging into your account and clicking “Order History”. Here you can view the status of your order (click here for more information on different statuses an order goes through) as well as any other relevant information, such as courier tracking numbers (assuming the order has been shipped).
If I want to buy something from Blooming Oils, is my credit card information safe from hackers?
During the checkout process, all your details are encrypted before being sent to our server, which essentially means that even in the unlikely event the transmission was intercepted by somebody, they would not be able to make sense of the information. The encryption system we use is called Transport Layer Security (TLS), and is used by every company trading on the web to ensure security of customer information. You can check to see whether or not your connection to a page is secure by observing the URL (web address); it will start with https:// as opposed to the normal http://. Once your data is stored on our server it is saved in encrypted form.
As for your credit/debit card details, these are entered onto a website operated by a third party, Stripe, and at no stage are your card details disclosed to us. Stripe will simply inform us of the outcome of the transaction so that we can process your order. Stripe has many years experience in the secure processing of card payments, and we have confidence in their ability to keep your details safe and secure.
If I place an order for multiple items, will they ship all at once?
Generally, yes. Sometimes, certain items may be shipped seperately; if this is the case with an order we will inform the customer of this and why it is happening.
If I’ve placed an order, can I amend it later?
If your order has gone beyond the Processing stage, meaning that payment has been taken, it is not possible to amend your order; the only option is to cancel it and place it again correctly.
I sent a product back for replacement; how long does it take to receive my replacement?
We will do our utmost to ensure that any replacements reach you as soon as possible, and will keep you informed of any circumstances that may delay your receipt of the replacement(s). You can view the status of a return you have made by logging into your account and clicking “View your return requests”.
If one of the items in my order is out of stock, what will happen to the rest of my order?
This is unlikely to happen, since our stock database is updated in real time, and it is not generally possible to order items that are not in stock. However, in the event of this happening, we will contact you and explain the available options. For some items, however, it is possible to put in a back order so that once the item comes into stock you will be notified and the order placed.
What happens if I receive my order and some or all of the items are damaged?
Please contact us immediately so that we can investigate and resolve the situation.