Frequently Asked Questions (FAQ)

How do I contact you?

You can contact us by email at info@bloomingoils.com or call us on +44 (0)1597 860664.  Alternatively, you can use the contact form here.  If you are logged into your account your name and email address will automatically be filled out.

What are your customer service opening hours?

Our normal office hours are Mon-Friday 9:00am-5:00pm.

How does your product search work?

Our search engine is very easy to use; just enter your search term in the search box at the top of every page, and all relevant products will be displayed.  On the results page, you can narrow down the search results even more, for instance by category.

Can I save my shopping cart to come back and order later?

Yes; just make sure you're logged into your account when adding items to your shopping cart; these will automatically be saved and will be shown when you next login.

What payment methods do you accept?

We accept all major credit/debit cards as well as PayPal.  We also accept cheques for orders over £50.  Please note that choosing to pay by cheque may delay the receipt of your order, as it will not be shipped until the cheque has cleared, which can take up to five working days (in addition to the time it takes for the cheque to reach us).

What are your delivery charges?

Delivery charges are based on the individual weight of the product (s) you are buying, so varies.  Delivery costs and the delivery options available are shown during the checkout process.  Click here for more information on delivery.

Can I get a copy of my invoice?

You can view invoices for any of your orders at any time by logging into your account and clicking "Order History"

How can I track my order?

You can track your order at any time by logging into your account and clicking "Order History". Here you can view the status of your order (click here for more information on different statuses an order goes through) as well as any other relevant information, such as courier tracking numbers (assuming the order has been shipped).

If I want to buy something from Blooming Oils, is my credit card information safe from hackers?

During the checkout process, all your details are encrypted before being sent to our server, which essentially means that even in the unlikely event the transmission was intercepted by somebody, they would not be able to make sense of the information.  The encryption system we use is called Transport Layer Security (TLS), and is used by every company trading on the web to ensure security of customer information.  You can check to see whether or not your connection to a page is secure by observing the URL (web address); it will start with https:// as opposed to the normal http://.  Once your data is stored on our server it is saved in encrypted form.

As for your credit/debit card details, these are entered onto a website operated by a third party, either WorldPay or PayPal, and at no stage are your card details disclosed to us.  WorldPay or PayPal will simply inform us of the outcome of the transaction so that we can process your order.  Both WorldPay and PayPal have many years experience in the secure processing of card payments, and we have confidence in their ability to keep your details safe and secure.

Will you send me unsolicited promotional mail?

No.  We will only send you information that you have asked to receive or information associated with an order you have placed (such as an order confirmation email).  We do not currently send a newsletter but if we ever do it will only be sent to those who have requested it, and it will be easy to opt-out if you no longer wish to recieve it.  Furthermore, we will never share your details with other companies for marketing purposes.  Please review our privacy policy for more details.

If I place an order for multiple items, will they ship all at once?

Generally, yes.  Sometimes, certain items may be shipped seperately; if this is the case with an order we will inform the customer of this and why it is happening.

If I've placed an order, can I amend it later?

If your order has gone beyond the Processing stage, meaning that payment has been taken, it is not possible to amend your order; the only option is to cancel it and place it again correctly.

I sent a product back for replacement; how long does it take to receive my replacement?

We will do our utmost to ensure that any replacements reach you as soon as possible, and will keep you informed of any circumstances that may delay your receipt of the replacement(s).  You can view the status of a return you have made by logging into your account and clicking "View your return requests".

If one of the items in my order is out of stock, what will happen to the rest of my order?

This is unlikely to happen, since our stock database is updated in real time, and it is not possible to order items that are not in stock.  However, in the event of this happening, we will contact you and explain the available options.

What happens if I receive my order and some or all of the items are damaged?

Please contact us immediately so that we can investigate the situation.