Order Information

Order Statuses

Most orders will only go through the following three statuses:

Processing - this is the initial status for all orders.  It confirms that we have received your order.  Payment has not yet been taken.

Processed - this indicates that we have successfully taken payment for your order and are preparing the goods for dispatch.

Complete - your items are on their way.  Any relevant details (such as a courier tracking number), will be included in your shipment email.

However, different statuses may apply to some orders, if for example there is a stock problem or based on the payment method.

Pending - if you chose to pay by cheque, this will be the initial status of your order while we are waiting to receive the cheque.  Once it is received, your order will then go through the normal three statuses above.

Refunded - your order has been cancelled and you've received a full refund.  Any details will be shown in your order notes.

Partial Refund - you have received a refund for certain items you ordered, but not all.  Any details will be shown in your order notes.

Canceled - your order has been cancelled, but no payment has been taken.  Any details will be shown in your order notes.

Failed - the payment transaction failed.

Order Cancellations

If you wish to cancel your order, you can do so at any time provided that your items have not been shipped yet.  If you want to cancel your order, please contact us and let us know.